Shipping Policy

Nirie Collection values our customer satisfaction and we want to ensure that our customers have the best shopping and shipping experience.

We currently provide International Shipping to Australia,Brazil,Canada,Mexico, and the UK .

*IMPORTANT* Please ensure before you complete your order that your shipping address is correctly filled out in all the fields required. This step is critical to ensure that your package is delivered to the correct address and that there are no shipping delays. WE DO NOT take responsibility for misplaced, lost, or  incorrect deliveries due to incorrect or incorrectly typed shipping address information at the time of completing order.

*COVID-19*  Please expect delays on shipping time frames.

How do I know if my order has shipped and on its way?

When your order is placed you will receive a confirmation email. The confirmation email will not have your shipping tracking information. Once we process your order you will receive a second email with your shipping tracking information.

Who is responsible for lost or damaged packages?

Nirie Collection is NOT responsible for any packages once it has left our distribution center. Any packages that are lost or damaged are responsible by the shipping carriers that were used to ship your package. We recommend that you reach out to the shipping carriers to locate your lost package or discuss your damaged package. We will do our best to help you with the shipping carriers if needed. Please contact us at support@niriecollection.com for any questions or concerns.

Who is responsible for my package that states on my tracking information that it was delivered by a shipping carrier but I have not received it?

Nirie Collection is NOT responsible for packages that have been reported delivered by the shipping carrier. WE DO NOT issue any store credit refunds for packages that are showing delivered by the shipping carrier. Contact us within 7 days so we can help assist you to file a claim with the shipping carrier. Depending on the shipping carrier claims can take up to 30 days to complete.

What happens if items from my order are out of stock by the time my order is processed?

We will ship out all item(s) in stock from your order. We will then issue a refund in the original form of payment on the items that are out of stock.

Do you refund shipping costs?

No, shipping fees are non- refundable. Refusing a shipment from Nirie Collection, you will be responsible for the original shipping cost in addition to the cost of the package returning to us. The cost of the package being returned to us will be deducted from store credit that is issued to you.

How do I qualify for FREE SHIPPING PROMOTION?

Your order must equal or exceed the amount shown to qualify for the free shipping promotion after all coupons and discounts are used. For the free shipping promotion we use standard shipping.

What shipping carriers do you use?

Typically we will use USP and USPS to ship to most locations. To meet shipping requirements for some orders we may use other shipping carriers.  Final shipping cost is shown at checkout.

US Standard Shipping:

When Will my order be processed?

After payments are authorized and verified, Standard shipping orders are processed within 1-5 business days ( Monday-Friday, No Holidays). 

How long will it take to receive my order once it's in transit?

Typically you will receive your order within 3-7 business days.

US Priority Mail Shipping:

When will my order be processed? 

After payments are authorized and verified,  Priority Mail shipping orders are processed within 1- 3 business days (Monday-friday, No Holidays).

How long will it take to receive my order once it's in transit?

Typically you will receive your order within 1-3 business days.

US Priority Mail Express Shipping:

How can I qualify for Priority Mail Express shipping?

Orders must be placed before 1 PM EST.

When will my order be processed?

After payment is authorized and verified, Priority Mail Express shipping orders are processed if placed before 1 PM EST and shipped the same day (Monday-Friday, No Holidays). If order is placed after 1 PM EST, orders will be shipped out the next business day.

How long will it take to receive my order once it's in transit?

Typically you will receive your order within 1 business day. 

RESERVED RIGHTS:

Nirie collection deserves the right to limit, refuse, and/or reject any returns from customers that have:

 -excessive return history including (wardrobing, worn, missing items, altered)

-fraudulent or criminal activity

 Nirie Collection deserves the right to refuse service to any customer, due to any activity listed above.

 Please contact us for any questions:

support@niriecollection.com