Return Policy
Nirie Collection values customer satisfaction and we want to ensure that our customers have the best shopping experience. We want to thank you for shopping with us and supporting us.
RETURN INFO FOR IN PERSON PURCHASES AT POP UP SHOPS/ MARKETS: FOLLOW OUR ONLINE PURCHASE POLICY !
RETURN INFO INTERNATIONAL: ALL SALES ARE FINAL! NO RETURNS or EXCHANGES!
Return info US (Online Purchases ONLY): One Time Returns are for STORE CREDIT ONLY
*IMPORTANT* ALL items that are returned must be unworn, unwashed, no stains (makeup, deodorant, ect.), odor-less, no signs of wear, and original tags must be attached! All items returned will be thoroughly inspected. Please ensure that you thoroughly inspect your item(s) before you return your items(s). Receiving returned item(s) to our distribution center that are worn, washed, has any stains (makeup, deodorant, ect.), odor, looks worn, and/or missing original tags will not be accepted as a return and a re-shipping fee will be charged. ABSOLUTELY NO EXCEPTIONS!
Nirie collection deserves the right to limit, refuse, and/or reject any returns from customers that have:
-excessive return history including (wardrobing, worn, missing items, altered)
-fraudulent or criminal activity
Nirie Collection deserves the right to refuse service to any customer, due to any activity listed above.
What items are FINAL SALE ?
Accessories, Bodysuits, Gift Cards, Intimates, Sale Items, Swimsuits, and White Clothing.
How long do I have to return my item(s)?
Please return your item(s) within 14 days from the date of delivery stated on the tracking information you have received.
How many times can I return an item and receive store credit?
Only one time.
Can I still return my item(s) if it has passed 14 days?
No, after 14 days we will not accept any returns. Please do not ship any returned item(s) back to our distribution center past the 14 day period. If we receive any returned item(s) past 14 days we will keep your item(s). We will not ship item(s) back to you and you will not receive any credit.
What will I receive for the item(s) I have returned?
You will be receiving a store credit gift card that will be sent to your email. The amount that you receive on your store credit gift card will be the total spent on your item(s) returned. You can use the store credit gift card to purchase an exchange or to exchange for any other item(s) in our shop. WE DO NOT offer an original form of payment for your return(s). WE DO NOT offer store credit for original shipping charges.
What do I need to include in my return package?
Please include the return form and item(s) in your return package. Please make sure that you correctly write your order number on the return form.
Where will I receive my invoice and return form for the item(s) I have purchased?
With every purchase we will email you a confirmation email, provide a physical invoice, and a return form in your package we ship to you.
Do I have to pay the shipping fees to return the item(s) or will you provide me with a shipping label?
Unfortunately, we currently do not provide shipping labels. All shipping fees must be paid for by the customer.
To prove that I have returned my item(s) should I save my tracking number?
Yes absolutely! Please save the tracking number for your return because unfortunately packages sometimes do get lost. With the tracking information we will know that you sent out your returned package.
When will my return be processed?
All returns will be processed within 5-7 business days from the date it"s delivered to our distribution center.
What do I do if the item(s) I received are damaged, defected, and/or missing in my order?
Please send an email immediately and provide photos to our customer support at support@niriecollection.com within 14 days of your purchase.
Please return items to:
Nirie Collection
4966 Trinidad Dr.
Land O Lakes, FL 34639